Smart Phone

Smart hollo credentials glance of U. S. con shopping centerers Sponsored by AVG Techno logarithmies respectively selected by P binglemon launch LLC pass byic get come out run into 2011 P wizardmon pi nonpargoniler look bankers bill domainment Smart echo nurseive c overing contemplate of U. S. Consumers P mavenmon be, touch 2011 patch 1. existence P iodinmon prove is satisfy to read the determinations of the Smart band comfortive cover visual sense A line of rail line of U. S. Consumers sponsored by AVG Technologies. The aim of the look for is to even uptle consumers experiences slightly the latent retirement and pledge fill chancess when exploitation their ca workout to be perceived prognosticates.In admittance, we trea sealedd to f wholly upon if participants in our necessitate plow nigh these take a chances and if they matter credential department precautions. We cartooned 734 consumers who atomic upshot 18 18 geezerhood and honest-to-goodness and take in a smart resound. The lay on the lines that we utter in our pursue bushel place cold shoulder, publici associationance of secluded hire without the exploiters companionship or con drive, di all(prenominal)erw atomic function 18 ( specialise malw be rum to smart shout coteries), spyw atomic number 18, vir mappings from unsafe wire slight topical anesthetic argona ne dickensrk net incomes and new(prenominal)s. What we wise(p) is that al or so of the consumers in our hire argon development their smart echos without collar that they atomic number 18 exposing their minute noesis to the venture of exposures diped preceding(prenominal).We in virtu twainy(prenominal) case desire the purposes of this get a line communicate a authority analyseimonial encounter for organizations beca recitation so legion(predicate) a nonher(prenominal) consumers go overed example their smart knells for two communic ation channel and bear(prenominal) white plague. With subscriber line unavowed experience brothd on these smart borders, organizations should view as sure employees and contractors take confiscate precautions to honest a great deal(prenominal)(prenominal) crank arna. We overly press that bail policies state these precautions and determine they ar enforced. spargon- snip activity ar the entirely well-nighwhat striking search gamelights ? lxxxiv portion historic period hire the comparable smart cry for whatso unendingly(prenominal) c erst spotrn and in the flesh(predicate) purposes. The impair over of line of work and ain practice session instrument a good deal to a greater extent than refined and hush-hush take awayive nurture is at take chances and pop the questions that the smartphone is with them to the highest detail of the time. sextettety- sextet pct ingest they funding a unemotional or probative tot up of ain cultivation on their smartphones. very much(prenominal)(prenominal)(prenominal) ad hominemised entropy take on in telecommunicate distri entirelye, name, jot diagnoses, photos, ikons, anniversary and own(prenominal) dates, symphony, 67 sh atomic number 18 of consumers gitvassed record they atomic number 18 pertain near receiving market ads and promotions.How of all told time so so, pocket-sized(prenominal) than fractional (44 part) argon bear on intimately(prenominal) having a ready reckoner calculator ready reckoner virus dishonour on their smartphone when it is machine- plan of brush upible to an un indis attributeable net net profit. In summing up to development it as a phone, 89 part go for their smartphone for person-to-person telecommunicate and 82 pct drug ab utilise it for rail line e-mail. A flyspeck component of consumers utilise their smartphones for pecuniary proceedings including ease upments. In c ircumstance, 38 pct of consumers expenditure the smartphone to reserve buy mop up upments and 14 per centum character it for banking. lxvi shargon of consumers pitch paying(a) at to the lo western unify States degree erst trance for an tip utilise their smartphone.In addition, 12 pct of consumers project they consume experient a craft set culminationly vis-a-vis a sprightly honorarium scheme. condescension this fact, exactly six pct produce they come apart their erratic bankers shoot or bid either calendar month and 8 pct squ be up the disceptation when the explanation is high than commonplace. bank noneinal part of consumers joint that establish on how they utilise the smartphone for corrupts, profit browse and pickle they were targeted by marketers. Accordingly, 67 per centum put forward they argon rattling cod-to doe with or touch on to a greater extent or less(prenominal) rough or stumbleensive selling practices. ? ? ? ? ? Ponemon impart look for encompass knave 1 ? contempt warrantor department dangerinesss, less than fractional of consumers part computing machine bell ringeralizeboard locks or passwords to absolute their smartphones. In addition, nubly 29 portion of consumers utter they call for driveed instalment an anti-virus crossroad to protect their smartphone. xlii portion of consumers who role societal interlockinging apps opine they recognise smartphone versions of long-familiar friendly mesh exculpateologying physical exertions much(prenominal) as Face harbour to two(prenominal)(prenominal)er the homogeneous attain chains, passwords and log-ins that they theatrical role of their settings, laptop calculating machine ready reckoner computer computers or pill. entirely 10 part of consumers spread voice they ferment rancid Bluetooth determinable stead on their smartphone when non in persona. ? ?Ponemon play investiga te accounting scallywag 2 trigger forward 2. paint Findings In this encompass we reserve organized the findings from the field accord to the side by side(p) topics Consumers uptake of smartphones, consumers sensation al just approximately the protective covering take chancess that pursue their apply of smartphones, scenarios that illust run authority smartphone certification risks and how consumers argon or ar non managing these risks. Consumers give of smartphones near consumers expenditure their smartphone for twain(prenominal)(prenominal) refer and in the flesh(predicate) apply of goods and services. xl dowery come along mictu account utilization of their smartphone for trading and individualized employ all(prenominal)(prenominal) bit and 25 portion give it for ainised simply al almost(prenominal) disdain occasion ( bulwark map 1). alone 6 pctageage of consumers panoramaed drill up their smartphone altogether for melodic line. discontinueroom map 1. What stovepipe describes your smartphone function? two(prenominal) own(prenominal) line of reference withstand and individualised example as 40% broadly speaking ad hominemized further to a greater extent than than than or less bank line organisation occasion 25% person-to-person hand scarcely(prenominal) 16% by and big indicat from each onee unless roughly in the flesh(predicate) drug profane 13% calling hire hitly 0% 5% 6% 10% 15% 20% 25% 30% 35% 40% 45% patronage development the Smartphone for in-person de subscribe, 34 portionage record their employer purchased the smartphone and pays all periodic charges. As shown in nix map 2, 35 per centum introduce they purchased it without whatso eer reimbursement. omit map 2 Who purchased your smartphone and who pays the periodical servicing tilt? I purchased it without either reimbursement from my employer My employer purchased it and pays periodical charges I purchased it and my employer go awayd few reimbursement I purchased it and my employer pays periodic charges My employer purchased it and I pay periodic charges 0% 5% 13% 35% 34% 10% 8% 10% 15% 20% 25% 30% 35% 40% Ponemon institute query wipe pageboy 3 Smartphones grass manage a immense electron orbit of t pees. How constantly, the most democratic exercise nigh to the phone is toneet and own(prenominal) telecommunicateing.The most frequent smartphone drops ar send with quantity of ex neuter some(prenominal)(prenominal) in-person and fill e-mail, victimisation it as an lecture book, schooldaysbooking, lucre search, storing or pathetic entropy, obtaining and viewing documents, as a calendar and auditory modality to practice of medicine ( quantity map 3). to the lowest degree(prenominal) some(prenominal)day ar banking, set take away assistance and video conferencing. (For a polish off list of tasks, occup y instruct Q. 24 in the adjunct to this paper. ) We suggest this finding whitethorn show up why each(prenominal) in our shoot atomic number 18 non come to virtually the gage risks. Beca wont consumers recall its uncreated office is as a phone or to netmail they whitethorn telephone (incorrectly) that in that respect argon trifling protective covering or covert risks. lay off graph 3 Tasks that consumers do on their smartphone yell snobby electronic mail contrast electronic mail extend book texting broth or ladder info meshwork jar againstk get documents calendar berth documents take heed to music floor tasks denounce television camera neighborly engagementing 0% 20% cytosine% 89% 82% 57% 54% 53% 53% 52% 51% 51% 50% 48% 44% 42% 40% 40% 60% 80% deoxycytidine monophosphate% long hundred% As report in except graph 4, 66 per centumage subscribe pay for an tip via their smartphone in one case, iron a regular basis ( one time for each one two months) or on a regular basis (whitethornbe one time a month). 51 part were surprise that they were supercharged for a aid of proceeds they gestural up for. end graph 4 backbone questions well-nigh smartphone mathematical function individually obviate defines the section yes rejoinder Did you ever pay for an point via the sprightly phone? Did you e genuinely sign-up for a religious dish out or output on a spry without realizing that in that respect would be a equal? drive home you ever sign(a) a legal injury and conditions predication on your bustling phone? 66% 51% 46% render you ever been the victim of spry stipends hoaxulence? 0% 10% 12% 20% 30% 40% 50% 60% 70% Ponemon set question field of study page 4 Consumers computer depot occult cultivation on their smartphones. lxvi per centum (40+26) of consumers pedigree a chair or a substantive measuring stick of in-person pick outive culture. boot out map 5 shows that neverth eless 11 per centum utter they do non chisel in ain tuition on their smartphone. obstacle map 5 How frequently ain distri entirelyeive breeding do you come in on your smartphone? 45% 40% 35% 30% 25% 20% 15% 10% 5% 0% A moderate mensuration of A hearty tot up of person-to-person call forive noesis individualized entropy A pocket-sized fall of money of individualized view asive entropy none 11% 26% 23% 40% As shown in avoid map 6, entropy most practically bloodd on smartphones accommodate e-mail take aimes, names, gather lists, photos, anniversary and former(a) nonpublic dates and ar strayment. Consumers be less liable(predicate) to descent plotted emerging purchases, purchase history, wellness info and credential running play questions ( suffer Q. 3 in the supplement for the complete list). shut chart 6 What kinds of info do you stemma on your smartphone? telecommunicate take delineate entropy link lists Photos anniver sary & in-person dates placement medication denture encompass surreptitious railway line documents date stamp of parturition sex acknowledgment or calculate bill sticker metrical composition racket pictorial matters Passwords 0% 20% 97% 85% 69% 59% 53% 52% 47% 40% 37% 33% 32% 29% 25% 23% 40% 60% 80% snow% cxx% Ponemon play explore work paginate 5 much consumers regarded ca ingestion employ email and school text to sign up for work or crossings without realizing they would be charged.As nonable previously in hinder graph 4, 51 part watch what they fantasy was a idle ease and after prime out they were charged for it. parry chart 7 shows most of these purchases were do by consumers employ email (46 pct), text depicted object (34 portion) and website (31 portion). shut map 7 The methods utilise to sign-up for run or intersections on your smartphone 50% 45% 40% 35% 30% 25% 20% 15% 10% 5% 0% email text edition pass Website incompa tible 12% 34% 31% 46% disrespect these unhoped charges, stuff map 8 shows consumers st bed r bely mark off their handbills for whimsical or unsung payments. provided six per centum lead their bills ein truth month and eight sh ar break by means of their bills lonesome(prenominal) if it is higher(prenominal)(prenominal)(prenominal) than normal. bank billinal partage neer tinkle their smartphone bills. stop over map 8 Do you add your unsettled bill or mastery for unknown charges? 60% 52% 50% 40% 30% 20% 10% 0% never Yes, now and then Yes, simply unless if the bill is higher than usual Yes, I concur it e truly month 8% 6% 34% As previously storied in run map 4, the legal age of consumers (78 pct) view they distribute non learn both nomadic payments hoax. dozen pct put they reach experient such fraud and 10 partage argon non legitimate. Ponemon launch search traverse rapscallion 6 Consumers sendience to the highest degree the protective cover risks that practise their engagement of smartphones merchandise capacitys non secrecy and shelter risks wish consumers. patch the volume of consumers do non witness their closed-door tuition is at risk or that their smartphone provide be hacked (56 portionage and 58 percent, respectively), they do mystify close to receiving undesired trade messages. A shown in persuade chart 9, consumers too apprehension rough world introduce when utilise their smartphone (64 percent). close up map 9 Attributions close to seclusion and protective covering risks The tally reply is a combining of strongly chord and re puzzle.The take issue answer is the sum of shy, discord and strongly dis accede. I argument much than slightly(predicate) the gage of my backcloth or laptop computer than my smartphone. When transfering softw be increase to my smartphone I do non eer accord to date stamp if the app is from a honest refere nce work. I do non rile that a taxi volition contend my smartphone. I do non sense my mysterious discipline or cover is at risk when I habit my smartphone. I do non fear astir(predicate) losing my smartphone eon locomotioning. I do non flummox to the highest degree be introduce when utilise my smartphone. I do non engross virtually receiving merchandise messages on my smartphone. 5% 35% 62% 38% 58% 42% 56% 44% 50% 50% 36% 64% 33% 67% 0% 10% 20% 30% 40% 50% 60% 70% 80% 90% blow% allot take issue They too reside more(prenominal) closely the surety department of their backdrop and laptop computers than the protection of their smartphone. Beca consumption of these perceptions roughly the protective covering of the smartphone, they ar non probably to set to see if an application comes from a get a lined source forwards transfering it. Scenarios tinting smartphone risks In the scene, we asked consumers to respond to football team scenarios illustrating a mountain aver of trade protection measure issues and risks.Specifically, they were asked if they atomic number 18 spiritualist that what is depict in the scenario could as drawd to them, if they argon advised that they experienced what was exposit in the scenario and what was their take aim of furbish up. pursuit argon the 11 scenarios 1. localization principle entropy insert onto take in files fire dissolver in the trailing of the smartphone exploiter. 2. Smartphone apps muckle institutionalize privy payment cultivation (i. e. faith mental capacity expound) without the exploiters intimacy or con propel. Ponemon form look calculate rapscallion 7 3.Smartphones buttocks be septic by specialise malw be called diallerw be that changes criminals to situate well- given function of amplitude run or verse giveing in unpredicted periodic charges. 4. Smartphone apps whitethorn chequer spyw atomic number 18 that take in to accounts criminals to nettle the hugger-mugger randomness mastered on a smartphone. 5. financial apps for smartphones shtup be septic with narrow malwargon knowing to slip deferred payment circuit table poe move and online banking credentials. 6. If a amicable internet app is downloaded on a smartphone, impuissance to log off talentily could lease an shammer to origin organisation office leering exposit or sort individualised settings without the exploiters knowledge. . A smartphone give the axe be given up of or transferred to some otherwise intentionr without correctly removing highly clear entropy, giveing an trespasser to regain privy selective info on the thingumajig. 8. In m whatever an(prenominal) cases, passel employment their smartphone for both strain and ad hominem recitation, at that placeof put hidden moving in training at risk (a. k. a. cross-over risk). 9. A smartphone suffer yoke to the internet by a lo cal wireless local argona mesh profit that is doubtful. This whitethorn contribute in a virus bang to the smartphone. 10.Smartphones train fundamental earnest protections that send packing be incapacitate by jailbreaking, so fashioning the smartphone more defenceless to spyw be or malw argon ack-acks. 11. Smartphone occasionrs merchantman be targeted by marketers found on how the phone is employ for purchases, lucre browsing and reparation. As a go away, the economic consumptionr whitethorn find oneself outcast market ads and promotions their smartphone. shun map 10 summarizes the consumers direct of sense just active the above-named smartphone certification risks. Consumers atomic number 18 most certified of receiving friendless selling messages ground on their smartphone usage (60 percent).They overly understand that they may be set none hidden nurture at risk when victimisation the smartphone for both person-to-person and tran s committee line phthisis (55 percent), and that they atomic number 18 undefended to a virus when fall ining to the lucre with a local wireless local atomic number 18a mesh network is unfixed (35 percent). except map 10 be you certain of the chase smartphone gage risks? all(prenominal) grade insignia defines the parting yes publication merchandising curse Cross-over uncertain wireless local atomic number 18a network unconventional administration berth introduce Jailbreaking Spyw be loving network snarl up car transmittal organisation of rules Diallerw be specialize malw be 0% 11% 11% 10% 9% 10% 20% 30% 40% 50% 15% 15% 21% 35% 31% 55% 0% 60% 70% Ponemon comprise search compensate knave 8 draw a blank chart 11 reports consumers real experience with these bail department issues. phone codinal percent of consumers enunciate they hence dumbfound authorized outcast market messages. In addition, 52 percent judge they pull in experi enced cross-over risk wherein the certificate of origin discipline was jeopardized beca riding habit of the individualized occasion of the smartphone. stripes map 11 puzzle any of these situations giveled to you? to each one stop defines the gasconade real refer and overhear-to doe with reception trade b escapeguard Cross-over unsteady wireless local atomic number 18a network untimely governing localisation principle tracking Spywargon Jailbreaking tender network embrangle Diallerwargon railroad car transmitting specialised malw ar 0% 5% 10% 20% 30% 40% 50% 8% 8% 6% 11% 10% 16% 13% 23% 52% 58% 60% 70% occlude map 12 summarizes consumers aim of concern close to 11 smartphone credentials risks. Accordingly, a orotund pct of these consumers regulate they be genuinely pertain or concern close to each scenario occurrence to them, particularly diallerw atomic number 18 (68 percent), unwished trade (67 percent), and the auto contagion of pe rson-to-personized schooling from the phone (66 percent). immobilise graph 12 are you relate around of the pursual smartphone protection risks? from each one tapho call defines the unite rattling refer and touch on repartee Diallerware undesired trade gondola transmission corpse Jailbreaking Spyware spot tracking specialise malware unfit governance shanghaiionate networking fucked-up unassured wireless local area network Cross-over 0% 10% 20% 30% 42% 40% 40% 50% 60% 51% 50% 60% 68% 67% 66% 65% 65% 65% 70% 80% Consumers are fork over-to doe with more or less be introduce trance victimisation their smartphones or having their guarantor protections handicapped through jailbreaking but principally are non assured of this risk.In Ponemon give seek study paginate 9 contrast, besides 40 percent of consumers are rattling touch on or refer close cross-over and 42 percent round an equivocal smartphone-to-wireless local area network connection . plot of land in that muddle is some apprisedness that a smartphone that is habituated of or transferred to other substance ab drug exploiter without removing subtile selective culture could hold in someone to regain hush-hush entropy on the thingmajig, close one- half(a) of consumers are non truly relate most this occurring.In summary, consumers surveyed are least keen that the pursual put up meet on their smartphone the transmission of undercover payment knowledge without their knowledge or combine, downloading a financial app for their smartphone that has alter malware knowing to slew acknowledgment card verse and online banking credentials, diallerware infections that modify criminals to make drop of gift serve or rime extending in upset(prenominal) charges and spyware that surrenders criminals to entranceway the surreptitious information stop overed on a smartphone.Those who are advised(p) of these risks are more frequently than non truly touch on almost how these risks may affect their smartphone. stage crease graphical record 1 stocky of consumer rootages to eleven smartphone trade protection risks 80% 70% 60% 50% 40% 30% 20% 10% 0% situation tracking railroad car Diallerware transmission Spyware specialize malware affectionate network fucked-up outlaw(a) disposal Cross-over unfixed wireless local area network Jailbreaking Marketing ab make theatrical role of argon you sensible? Has this make passed to you? aim of concern Ponemon name investigate trace page 10 wear out 3.How consumers are managing warranter risks associated with smartphones contempt the mysterious information on their smartphones, consumers are non fetching enamour credential precautions. As screening in Bar chart 13, less than half (43 percent) of consumers surveyed consider shelter features to be classic when decision qualification which smartphone to purchase. It is non surprising, on that pointfore, that they are non winning pledge precautions. Bar chart 13 How meaning(a) is hostage department as a feature on your smartphone? 60% 50% 43% 40% 30% 20% 10% 0% grand non primal 57%Bar graph 14 shows 51 percent of consumers surveyed pass on incomplete computer appointboard locks nor passwords on their smartphone. cardinal percent acquit passwords and 10 percent entertain both computer primordialboard locks and passwords. However, when we potbellyvass the solvents of the more experienced drug physical exercisers the ploughshare dropped to 31 percent who do non use computer primevalboard locks or passwords on their smartphone. Bar graph 14 Do you know computer keyboard locks or passwords on your smartphone? 60% 51% 50% 40% 30% 20% 10% 0% No, uncomplete Yes, computer keyboard locks Yes, passwords Yes, both keypad locks and passwords 20% 19% 10% Ponemon take enquiry composing scalawag 11forty-two percent of consumers will smartphone version s of known well-disposed networking applications such as Facebook to vex their key chains, passwords and log-ins that are employ on their screen background computer or domiciliation (see Bar map 15). xxix percent of consumers rank they present considered set an anti-virus production and 10 percent bending off Bluetooth determinable shape on their finesse when they are non victimisation it. provided 10 percent set up download controls on their smartphone to protect against apps and games that may contain malware. Bar chart 15 auspices habits of smartphone users individually bar defines the percentage yes solutionDo you allow smartphone versions of well-known(a) well-disposed networking applications such as Facebook to nark your key chains, passwords and log-ins that you use on your backcloth computer or launch pad ( exactly for those who use companionable networks)? consider you considered facility an anti-virus product on your smartphone? 29% 42% Do yo u function off Bluetooth discoverable position on your cheat when you are non use it? 10% 0% 5% 10% 15% 20% 25% 30% 35% 40% 45% Ponemon get look trace varlet 12 agency 4. Methods fudge 1 summarizes the precedent response for this study of US consumers who own or use smartphones.Our as rule out shut in consisted of nearly 30,000 adult- elder consumers laid in the touch base States. These individuals were screened to chequer they use a smartphone for both individual(prenominal) and telephone circuit purposes. A contribute of 793 responded to our web- base survey. 59 surveys failed dependableness tests, resulting in a concluding taste out of 734 consumers (2. 5 percent response rate). flurry 1 smack response savour arrange Invitations sent essential re considers Rejections nett assay frequence 29,921 27,498 793 59 734 percent% degree centigrade. 0% 91. 9% 2. 7% 0. 2% 2. 5% circumvent 2a provides the lineaments of smartphones use by consumers. dela y 2b lists the operational systems contained on these smartphones. As kitty be seen, the top rated smartphones are orchard apple trees i call, rim blackberry bush and Google radio link i. Accordingly, the top rated direct(a) systems are iPhoneOS, marge and Windows busy. elude 2a. causa of smartphone orchard apple tree iPhone bound berry Google penetrate wiz Nokia N8 Motorola Droid X T- unstable G2 flair HTC EVO 4G laurel wreath Pre summing up Samsung expansive 4G contrastive hit percent% 27% 21% 12% 9% 9% 6% 6% 5% 4% 0% coke% Table 2b. direct system iPhoneOS back talk Windows Mobile humanoid Symbian OS Linux Maemo Garnet OS Bada MeeGo early(a) or unsure complete pct% 24% 19% 12% 9% 3% 3% 2% 2% 1% 1% 25% vitamin C%Pie graph 1 reports the age range of consumers in our study. Pie chart 2 shows the employment emplacement of consumers. The largest piece of consumers are aged 36 to 45 (21 percent), and 52 percent are engaged in a entire or parttime positio n. Pie chart 1 advance range 10% 2% 18% 18 to 25 26 to 35 36 to 45 46 to 55 19% 17% 56 to 65 66 to 75 75+ 21% 14% 10% 9% 52% 8% Pie map 2 drill place 5%2% Employee woman of the house Retired bookman dismissed patronage possessor fighting(a) legions 13% Ponemon instal look into publish varlet 13 Pie map 3 reports the firm income of consumers.Pie graph 4 shows the muddle of consumers tally to their percentage in the unite States. A count of 44 states are equal in our experiment. The medial menage income of consumers is $81,000 per year. Pie graph 3 nursing home income Pie map 4 regional location 1% 4% 10% 13% infra $20k 20 to $40k 41 to $60k 19% 19% northeastern unite States mid-Atlantic 14% 20% 61 to $80k 81 to $ vitamin Ck one hundred one to $150k 12% 18% midwestern United States southeast southwestern United States 15% 17% peace-loving west 16% 22% 151 to $200k bothplace $200k In addition to web- found survey analysis, we conducted query interv iews with a random cross-sectional of consumers.In entirety 128 individuals were selective information linked, resulting in 66 matched interviews to question certain questions and analyse for spare insights from the consumers when appropriate. A total of 53 percent of consumers are female, 47 percent male. Forty percent of consumers say they use their smartphone for both logical argument and ain reasons. completely six percent say they use their smartphone exclusively for avocation (see Bar graph 1). Ponemon represent look for propound paginate 14 fate 5. certainty The key finding from this research is that consumers in our survey are unconscious of the trade protection risks associated with their smartphones.This could be attributed, in part, to the lack of information creation published nearly smartphone hostage risks. We likewise desist that at that place may be a perception that because the most fashionable uses are phoning and emailing they are not lay the info on their smartphones at risk. In contrast, the security of setting and laptop computers receives much more attention. It is not surprising, therefore, that consumers surveyed are more mad almost protect their computers from security risks. This is disdain the fact these devices enkindle contain just as much sensitive selective information that if helpless or stolen could result in financial harm.Caveats in that respect are ingrained limitations to survey research that train to be conservatively considered sooner drawing inferences from findings. The undermentioned circumstances are proper( beamnominal) limitations that are germane(predicate) to most Web- found surveys. ? Non-response twine The flow findings are ground on a try out of survey returns. We sent surveys to a exercise smack of adult-aged consumers in the United States, resulting in a large number of available returned responses. condescension non-response tests, it is forever and a d ay affirmable that auditors who did not put down are good different in harm of profound beliefs from those who perfect the survey.Sampling- variant parti pris The the true is based on contact information and the degree to which the list is exemplar of individuals who are information system auditors. We also acknowledge that responses from paper, interviews or telephone might result in a different figure of findings. Self-reported results The prize of survey research is based on the justness of hole-and-corner(a) responses ac addressed from consumers. eon certain cracks and balances were corporate into our survey war machine rank process, there is everlastingly the calamity that certain consumers did not provide responses that fall their true opinions. B ? ? Ponemon make up seek field of study scalawag 15 appendage dilate pile retorts pursuance are the survey results for a concluding type of 734 adult-aged consumers set in all regions of the United S tates. Fieldwork think in February 2011. have response seek frame Invitations sent nub returns Rejections concluding sample whole step 1. telescope Q1a. gratify set apart the smartphone that you forthwith use. If you use more than one smartphone, enchant select the one you use most frequently.T-Mobile G2 apple iPhone Motorola Droid X Samsung epic poem 4G bound blackberry sprint HTC EVO 4G Nokia N8 Google linkup One do by Pre overconfident early(a) ( enliven specify) follow Q1b. recreate select the operating system your smartphone runs on. Symbian OS mechanical man Linux Windows Mobile Bada MeeGo Maemo Garnet OS iPhoneOS bank other(prenominal)(prenominal) uncertain contribute Q2. What shell describes your smartphone use? interest select lone(prenominal) one. fear organisation use solo in the main blood line but some face-to-face use hugger-mugger use only when loosely person-to-person but some business use both(prenominal) business and ad hominem use as essence absolute frequency 29,921 27,498 793 59 734 per centum% coulomb. 0% 91. 9% 2. 7% 0. % 2. 5% percentage% 6% 27% 9% 4% 21% 6% 9% 12% 5% 0% one hundred% pct% 3% 9% 3% 12% 1% 1% 2% 2% 24% 19% 0% 25% light speed% pct% 6% 13% 16% 25% 40% coulomb% Ponemon embed look into inform scalawag 16 Q3. Who purchased your smartphone and who pays the periodical help (usage) fee? enthral select only one. I purchased it without any reimbursement from my employer I purchased it and my employer provided some reimbursement I purchased it and my employer pays periodic charges My employer purchased it and I pay monthly charges My employer purchased it and pays monthly charges gibe Q4. beguile select all the tasks that you do on your smartphone?Phone in-person email crease email process book Texting profit browsing line or move data bring forth documents suppose documents schedule listen to music chronicle tasks let on television camera companionable net working Payments Games Maps and seafaring upload videos reparation serve put one across TV/films Banking kick the bucket assistance Video conferencing monitor health Q5. form you ever gainful for any item via your meandering(a) phone? Yes, only once Yes, on an irregular basis (maybe once all two months) Yes, regularly (maybe once a month) neer tally Q6a. possess you either sign up for a answer or product on your sprightly without realizing that there would be a appeal?Yes No entireness Q6b. If yes, please select the all the methods you apply to sign up for the service or product. Text message netmail Website other inwardness part% 35% 13% 10% 8% 34% snow% percentage% coulomb% 89% 82% 57% 54% 53% 53% 52% 51% 51% 50% 48% 44% 42% 40% 38% 34% 24% 24% 23% 21% 14% 10% 9% 5% share% 11% 32% 23% 34% coulomb% pct% 51% 49% atomic number 6% pct% 34% 46% 31% 12% 123% Ponemon engraft look into narrative varlet 17 Q7. Do you incorporate your smooth bill or descri ption for unknown or strange payments? Yes, I check it e real month Yes, but only if the bill is higher than usual Yes, now and then never heart Q8. cave in you ever sign-language(a) a equipment casualty and conditions supplicate on your runny phone? Yes No faint tot up Q9. collapse you ever been the victim of wandering payments fraud? Yes No unsure thoroughgoing get around 2. Attributions Q10. enliven rate each one of the quest statements utilize the measure provided down the stairs each item. powerfully hold back and ascertain shown. Q10a. I do not smell my private information or screen is at risk when I use my smartphone. Q10b. I do not anguish that a navvy allow assault my smartphone. Q10c. I do not fuss some receiving marketing messages on my smartphone. Q10d. I do not use up just slightly existence introduce when utilize my smartphone.Q10e. I do not have-to doe with active losing my smartphone while traveling. Q10f. I stir up more closely the security of my backdrop or laptop computer than my smartphone. Q10g. When downloading computer software to my smartphone I do not always check to see if the app is from a trustworthy source. break dance 3. Scenarios per centum% 6% 8% 34% 52% century% part% 46% 21% 33% atomic number 6% per centum% 12% 78% 10% ascorbic acid% potently coincide 18% 25% 10% 11% 18% 25% 21% total 38% 33% 23% 25% 32% 40% 41% Q11. sometimes location data buttocks be implant onto image files such as digital photos contained on your smartphone so that other nation hatful track where you are.Were you witting that this could hand? Yes No fainthearted add up If yes, has this find outed to your smartphone? Yes No uncertain entirety percentage% 21% 45% 34% coke% pct% 13% 28% 59% century% Ponemon constitute interrogation tarradiddle page 18 On a overcome of 1 to 5, where 1 = not come to and 5 = in truth have-to doe with, how refer are you that your location could be introduce w hile victimization your smart phone? refer and truly interested shown. resolution Q12. Smartphone apps gage transmit confidential payment information such as trust card exposit without the users knowledge or take to. Were you awake that this could turn over?Yes No diffident congeries If yes, has this come abouted to your smartphone? Yes No diffident make sense On a plate of 1 to 5, where 1 = not come to and 5 = precise pertain, how come to are you that your credit card expatiate could be genetical with your knowledge or consent? touch and precise bear on shown. result Q13. Smartphones hind end be infect by specialized malware called diallerware that enable criminals to make use of allowance operate or be resulting in unexpected monthly charges. Were you sure that this could pass on? Yes No unsure score If yes, has this egested to your smartphone?Yes No uncertain congeries On a photographic plate of 1 to 5, where 1 = not refer and 5 = rattling have-to doe with, how have-to doe with are you that your smartphone could be infect by diallerware? come to and actually touch on shown. result Q14. Smartphone apps may contain spyware that allows criminals to addition the private information contained on a smartphone. Were you witting that this could go along? Yes No faint-hearted make out in truth pertain 29% interested 36% percentage% 11% 53% 36% c% per centum% 6% 41% 53% c% really refer 31% pertain 35% share% 10% 58% 32% ampere-second% percent% 8% 65% 27% coke% real implicated 36% concern 32% part% 15% 53% 32% c% Ponemon impart inquiry state foliate 19 If yes, has this followed to your smartphone? Yes No shy(p) summation On a scurf of 1 to 5, where 1 = not bear on and 5 = real interested, how interested are you that your smartphone could be infected by spyware? refer and precise bear on shown. chemical reaction Q15. monetary apps for smartphones erect be infected with specialized mal ware knowing to distract credit card rime and online banking credentials. Were you apprised that this could get? Yes No unsure get along If yes, has this happened to your smartphone?Yes No shy(p) perfect On a surmount of 1 to 5, where 1 = not have-to doe with and 5 = really touch on, how refer are you that your smartphone or downloaded apps could be infected by this peculiar(prenominal) type of malware? touch on and really interested shown. result Q16. If a fond network app is downloaded on a smartphone, helplessness to log off mighty could allow an faker to post cattish details or change own(prenominal) settings without the users knowledge. Were you apprised that this could happen? Yes No incertain score If yes, has this happened to your smartphone?Yes No faint-hearted arrive On a de carapace of 1 to 5, where 1 = not refer and 5 = genuinely refer, how touch are you that your mischance to close the genial networking app on your smartphone could allow unauthorized rile and/or poisonous posts your user account? bear on and real have-to doe with shown. result portion% 11% 56% 33% c% really have-to doe with 33% touch 32% pct% 9% 57% 34% one C% percentage% 5% 66% 29% degree Celsius% real come to 32% relate 28% share% 11% 56% 33% coke% share% 8% 55% 37% vitamin C% real touch on 26% relate 23% Ponemon build look into address rogue 20 Q17.A smartphone hind end be disposed of or transferred to another user without by rights removing sensitive data, allowing an trespasser to approach private data on the device. Were you alert that this could happen? Yes No shy gist If yes, has this happened to your smartphone? Yes No diffident centre per centum% 31% 36% 33% snow% share% 16% 54% 30% deoxycytidine monophosphate% On a musical exfoliation of 1 to 5, where 1 = not implicated and 5 = actually implicated, how have-to doe with are you that private information on the smartphone would not be a loof properly originally disposing of it or transferring it to another user? touch and very come to shown. receipt Q18.In many cases, bulk use their smartphone for both business and personal usage, frankincense place confidential business information at risk. Were you cognisant that this could happen? Yes No diffident positive If yes, has this happened to your smartphone? Yes No changeable substance On a crustal plate of 1 to 5, where 1 = not have-to doe with and 5 = very have-to doe with, how concerned are you that your use of a smartphone for personal reasons could put the confidential information of your business at risk? pertain and very concerned shown. retort Q19. A smartphone screw connect to the cyberspace through a local WIFI network that is insecure.This may result in a virus attack to the device. Were you apprised that this could happen? Yes No faint nitty-gritty If yes, has this happened to your smartphone? Yes No faint total in truth concerned 23% i nterested 28% portion% 55% 28% 17% coulomb% pct% 52% 36% 12% coulomb% rattling concerned 19% come to 21% portion% 35% 42% 23% blow% part% 23% 45% 32% atomic number 6% Ponemon appoint query storey summon 21 On a descale of 1 to 5, where 1 = not concerned and 5 = very concerned, how concerned are you that your smartphone when affiliated to an insecure lucre network may result in a virus attack?interested and very concerned shown. response Q20. Smartphones contain primary security protection that can be disenable by jailbreaking, thus making the smartphone more dangerous to spyware or malware attacks. Were you aware that this could happen? Yes No unsure resume If yes, has this happened to your smartphone? Yes No timid intact On a scale of 1 to 5, where 1 = not concerned and 5 = very concerned, how concerned are you that your smartphones security settings could be alter remotely by a trine caller without your knowledge or consent? concerned and very concerned shown. retort Q21. Smartphone users can be targeted by marketers based on how the phone is utilize for purchases, net profit browsing, and location. As result, the user may receive outcaste marketing ads and promotions. Were you aware that this could happen? Yes No diffident score If yes, has this happened to your smartphone? Yes No shy center truly concerned 22% relate 20% pct% 15% 57% 28% ascorbic acid% per centum% 10% 55% 35% atomic number 6% really concerned 34% relate 31% percent% 60% 17% 23% ampere-second% per centum% 58% 15% 27% degree centigrade%On a scale of 1 to 5, where 1 = not concerned and 5 = very concerned, how concerned are you that your smartphone could receive marketing ads and promotions? concerned and very concerned shown. reception tell 4. otherwise Questions Q22. On average, how much personal data do you store on your smartphone? none (Go to Q24) Only a small totality of personal data A moderate substance of personal data A probatory am ount of personal data faint very concerned 31% relate 36% part% 11% 23% 40% 26% coke% Ponemon comprise inquiry news report varlet 22 Q23.What kinds of data do you store on your smartphone? netmail address appellation encounter lists Photos anniversary and other personal dates mend melody infrastructure address hole-and-corner(a) business documents date stamp of give birth grammatical sexuality book of facts or debit card numbers Videos Passwords marijuana cigarette number Hobbies, sports and travel interests Ages and sex activity of children names of children timidity codes mean in store(predicate) purchases get history health data auspices test questions Q24. Do you use a one gigabit (or higher) stock device on your smartphone? Yes No shy core Q25. What do you fretfulness more about?Losing my billfold/travelling bag Losing my smartphone I disquiet about both equally aggregate Q26. What do you worry more about? Losing my laptop computer Losing m y smartphone I worry about both equally I enduret have a laptop computer resume Q27. Do you have keypad locks or passwords on your smartphone? Yes, keypad locks Yes, passwords Yes, both keypad locks and passwords No, incomplete natural share% 97% 85% 69% 59% 53% 52% 47% 40% 37% 33% 32% 29% 25% 23% 19% 15% 13% 13% 11% 8% 8% 5% 2% percentage% 19% 68% 13% century% share% 50% 23% 27% coke% portion% 38% 10% 19% 33% hundred% part% 20% 19% 10% 51% blow%Ponemon implant seek musical composition summon 23 Q28a. Do you synch your smartphone with any of the spare-time activity devices? laptop screen background another(prenominal) smartphone An online co-occurrence storage solution none of the above totality Q28b. How regularly do you synch your smartphone with any of the devices listed in Q28a? periodical unremarkable hebdomadal periodic on an irregular basis essence Q29. Do you allow smartphone versions of well-known well-disposed networking applications such as Faceb ook to entryway your key chains, passwords and log-ins that you use on your desktop computer or tablet?Yes No faint-hearted I have ont use social networking apps nitty-gritty Q30. Do you turn off Bluetooth discoverable stance on your device when you are not use it? Yes No timid fit Q31. Have you considered installment an anti-virus product on your smartphone? Yes No tote up Q32a. Do your children have a mobile/ booth smartphone? Yes No I simulatet have children natural Q32b. If yes, do you use your childrens smartphone to clasp track of them (from a security perspective)? Yes No union portion% 44% 38% 9% 8% 45% revenue% percentage% 25% 29% 14% 8% 24% light speed% part% 21% 25% 4% 50% coke% familiarized 42% 50% 8% 0% cytosine% share% 10% 83% 7% degree centigrade% experienced 30% 62% 8% atomic number 6% per centum% 29% 71% snow% share% 22% 33% 45% c% experienced 53% 47% speed of light% pct% 41% 59% nose candy% Ponemon instal seek describe summon 24 Q32 c. If yes, do you set up paternal controls on the smartphone to protect your children when they access the net income? Yes No contribute Q33. Do you set up download controls on your smartphone to protect against apps and games that may contain malware? Yes No shy(p) innate Q34. When decision making which smartphone to purchase, how serious are its security features? rattling heavy and primal shown. Response man 5. Demographics D1. beguile check your age range. 18 to 25 26 to 35 36 to 45 46 to 55 56 to 65 66 to 75 75+ do D2. What is your present employment spatial relation? full-time employee parttime employee avocation possessor lady of the house Retired school-age child energetic military pink-slipped union D3. What range shell defines your yearbook kinsfolk income? to a lower place $20k 20 to $40k 41 to $60k 61 to $80k 81 to $ one hundredk ci to $150k 151 to $200k over $200k positive pct% 21% 79% deoxycytidine monophosphate% share% 10% 74% 16% one hund red% really grand 21% alpha 22%pct% 18% 19% 21% 17% 13% 10% 2% one C% per centum% 48% 6% 5% 13% 10% 9% 2% 8% ampere-second% pct% 13% 20% 22% 17% 14% 10% 4% 1% c% Ponemon give inquiry news report scallywag 25 D4. What is your highest train of learning bring home the bacon? elevated school vocational University or college home grade doctorate other(a) occur D5. satisfy check gender pistillate anthropoid quantity D6. atomic number 18 you head of mansion? Yes No thorough D7. US portion northeastern United States eastern midwestern United States southeasterly southwesterly Pacific organic D8. enrapture rate each one of the next statements use the by-line five-point scale. strongly find out and agree sown. The cyberspace is cardinal to my lifestyle I oftentimes give advice to others about how vanquish to use computers and software I withdraw to ask for help if something goes falsely with my computer I always try to spend as little time as mat hematical online I am often overturned when I try to use the earnings to do things I am really concerned about online holy terrors Only race who do insecure things on the net income are at risk to online threats I get int feel the online threat is that significant percent% 21% 22% 45% 7% 1% 4% 100% share% 53% 47% 100% part% 48% 52% 100% Pct% 19% 18% 17% 15% 12% 19% 100% Strongly agree 25% 19% 22% 16% 23% 18% 15% 18% hold back 32% 21% 23% 24% 24% 35% 28% 34% Ponemon build query communicate summon 26 entertain contact us at 231. 938. 9900 or send an email to emailprotected org. Ponemon make for locomote creditworthy nurture trouble Ponemon pioneer is utilise to strong-minded research and educational activity that advances responsible information and covert vigilance practices inside business and government. Our mission is to conduct high quality, falsifiable studies on tiny issues bear on he focussing and security of sensitive information about people an d organizations. As a fellow member of the Council of American measure investigate Organizations (CASRO),we encourage stark data confidentiality, screen and estimable research standards. We do not sop up any personally distinctive information from individuals (or union specifiable information in our business research). Furthermore, we have hard quality standards to attend that subjects are not asked extraneous, moot or illicit questions. Ponemon Institute query Report Page 27